We are hiring an Order Desk Receptionist to join our team in Etobicoke! The company is a leading artisan bakery that specializes in crafting nutritious, organic, and natural products using a blend of traditional techniques and modern innovation. We’re seeking a detail-oriented, organized, and friendly professional to serve as the front-line contact for our customers and internal teams. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to manage multiple responsibilities in a fast-paced environment.

Key Responsibilities:

• Receive orders via email, messages, fax, and phone calls, and accurately enter them into the ERP system, ensuring daily invoices are printed on schedule.
• Keeping the deadline for orders delivered by our DSD or third part ATS
• Ensure all orders are submitted and processed in time to meet delivery deadlines for both DSD and third-party ATS services.
• Greet visitors and direct them appropriately as the first point of contact
• Maintain inventory of office supplies and place replenishment orders
• Answer and forward incoming calls and monitor voicemail regularly
• Update and manage changes to customer’s information in the in-house system
• Implement any price changes in the system, whether permanent or promotional.
• Open, sort, and distribute daily mail
• Coordinate adjustments to delivery schedules around holidays and closures

Requirements:

• Strong attention to detail and excellent organizational skills
• Proficiency with Microsoft Outlook and Excel
• Strong customer service orientation. Strives to exceed customer expectations
• Effective verbal and written communication skills
• Ability to work independently and collaboratively in a team setting
• Experience of handling administrative tasks and documentation
• Previous experience in a similar receptionist or order desk role is an asset
• A valid driver’s license/reliable transportation

Pay: $21.00 – $25.00/HR based on experience

Shift: 7:30AM-4:00PM